The pianist had just recorded Beethoven's Piano Variations in Berlin, but her elation at finishing the project took a horrifying turn when the movers came into the control room to tell her that they had dropped her handmade Fazioli concert grand piano.
Writing on Facebook ten days after the incident, Hewitt said: "It's kaputt". "It was my best friend, best companion", said Hewitt, who has played with orchestras across the globe. "My very own that I have used for all of my CD recordings done in Europe since 2003 (and of course for many concerts)", she wrote. Fazioli and his staff, is not salvageable, ' she said, adding that the iron frame is broken. The movers were "mortified", she said. "In 35 years of doing their job, this had never happened before". While Fazioli makes a larger concert grand piano with a fourth pedal, the F308, it had to custom-build the one for Hewitt's slightly smaller F278 model, placing it where the middle tonal pedal usually goes rather than installing it off to the side.
Hewitt said that while the piano was covered by insurance, although it would be months before she could would be able to get a new one.
© Angela Hewitt The pianist said it was a "shock" to lose the instrument, which was her "best friend".
"Imagine how much time (Hewitt) spent with this piano".
"Indeed, her instrument was the only existing one with this peculiarity", wrote Turrin: "This represents a huge loss for Mrs. Hewitt".
This is not the first piano-moving disaster.
The president of Showcase Pianos, which has two locations in B.C., said Fazioli is the preferred brand of some of the world's top musicians, including jazz great Herbie Hancock. "They have a deep and profound relationship with it. Paolo will probably provide her a wonderful new piano, but it won't be the one she fell in love with".
She declined an interview with the BBC while "the insurance saga is in progress".
In the meantime, she wrote in closing on Facebook, "I hope my piano will be happy in piano heaven".